Prohibited and restricted items

Prohibited: we never buy or ship these

Requests, store orders and marketplace listings with these items are refused automatically.

• Alcohol
• Tobacco and smoking products
• Vapes and e-cigarettes
• Pork
• Non-halal food
• Drugs
• Gambling
• Adult content

Also not accepted (as stated in the contents declaration)

• Weapons and ammunition
• Flammable or hazardous goods
• Cash
• Counterfeit goods

Restricted: only after staff review

These may be possible, but only after our team reviews the item. We may ask for documents such as an invoice or product information.

• Lithium batteries

  Power banks, spare batteries and devices with batteries. Air carriers limit them; they may need another mode or may be refused.

  Not approved until staff review

• Perfume and aerosols

  Perfume, sprays and other pressurised or flammable products are often not accepted by air.

  Not approved until staff review

• Medicines and supplements

  Medicines, supplements and medical devices may need a prescription or other papers.

  Not approved until staff review

• Cosmetics and liquids

  Checked for ingredients, quantity and leak-proof packaging.

  Not approved until staff review

• Food, seeds and plants

  May need certificates. Must also be halal where it applies.

  Not approved until staff review

• Phones, laptops and high-value items

  An invoice is needed for customs. Value affects duties.

  Not approved until staff review

• Magnets, chemicals, blades and tools

  Reviewed case by case.

  Not approved until staff review

Rules that depend on route, carrier or mode

The same item can be fine on one route and refused on another. We check this for each request.

Origin

Export rules differ by country.

Destination

Import rules for Iraq and the Kurdistan Region can differ and can change.

Carrier

Each carrier has its own list and can refuse items.

Mode

Air is stricter than road for batteries, liquids and flammable goods.

Quantity and value

Personal and commercial quantities can be treated differently at customs.

We do not publish a complete legal list. If something is not listed or you are unsure, staff review is required and the item is not approved until we confirm it in your request.